Your information helps us plan your journey.
We collect information needed to respond to trip requests, provide travel-planning services, protect customer-controlled actions and support customer accounts.
Information we collect
When you request a trip or contact a Travel Planner, we may collect your name, email address, phone number, departure location, travel dates, budget, traveler count, travel preferences, must-haves, accessibility or dietary information, and other details you choose to provide. If you create an account later, we also process account and verification information needed to protect your customer actions. Support requests and planning communications may also become part of the trip record so Wanderveil can respond consistently.
How we use it
We use your information to review and respond to your request, contact you about that request, design and manage your Wanderveil journey, protect customer-controlled approvals, provide support, prevent abuse and maintain our service. Accessibility, dietary and other booking-critical details are used to support safe planning and are not intentionally withheld just to preserve the mystery. We use contact information for promotional messages only when you have separately chosen to receive them.
Payments and service providers
Payment information is handled through our payment provider rather than stored as full card details by Wanderveil. We also use service providers for hosting, authentication, email delivery, database services and other business operations. These providers receive information only as needed to perform their services.
Your trip request
Submitting a trip request does not create a customer account, booking or charge authorization. A Travel Planner reviews submitted requests and may contact you using the phone number or email address you provided about the travel-planning request you asked us to review. Secure customer account activation happens later by invitation if you decide to move forward.
Marketing choices
Permission to contact you about the trip request you submitted is separate from optional marketing consent. You may decline promotional messages and still submit a trip request or purchase travel services. If you opt in to marketing, you may later opt out using the instructions in the message or by contacting Wanderveil.
Retention and security
We keep information for as long as reasonably needed to provide the service, maintain records, resolve disputes, meet legal obligations and protect our business and customers. We use technical and organizational safeguards designed to protect personal information, but no online system can be guaranteed completely secure.
Your choices
You may ask us to correct or delete personal information where applicable, subject to records we must keep for legal, security or transaction purposes. You can contact Wanderveil through the support or Travel Planner contact path on this website.
Policy changes
We may update this policy as Wanderveil Travel develops. Material changes will be reflected on this page. Last updated September 11, 2026.